Frequently asked questions

1. Problems connecting to the Portal:

What should I do if I cannot connect to the portal?

Access to the portal works best with the following browsers:

  • Internet explorer (version 8.0)
  • Firefox (version 16.0)
  • Opera (version 15.0)
  • Chrome (version 22.0)
  • Safari (version 5.1.2)

We recommend that you try to connect using these browser versions if possible.

What should I do if I cannot access the portal no matter what browser I use?

Access to the portal may be protected by a firewall linked to the network security system you are using. The solution would be to contact the administrators of your computer network to unblock the site. The other solution is to try to connect using a different network.

2. Scope of the databases identified in the catalog:

Which databases can I access in an outline form for on the portal?

We are initially identifying personal databases in the health field in France.

These may concern exposure to one or more risk factors, one or more diseases or quality of life. Theoretically, there are no exclusion factors, apart from the fact that the database described must actually exist for it to be analyzed.

Databases that are accessible for reuse may be identified, along with those that will become accessible in the relatively near future or those that will never be accessible. These nuances should be indicated in the section for description of access conditions.

Finally, some databases give access to both composite and individual data. At present, these are identified on the basis of the individual data that they contain. It will subsequently be possible to identify them on the basis of both individual data and composite data.

If you are unsure about any point, do not hesitate to contact the Portal team to discuss these with them.

What is an personal database?

An individual database gathers data observed or collected on an observation unit level (generally an individual). The file obtained is composed of individual cases (or rows).

Which studies can I access in an outline form for on the portal?

We identify studies that have their own database. Finally, we do not identify studies conducted using data from other databases (without an original database having been created for the study). Example: study or analysis conducted using data from a large cohort (without collection of data specific to the study).

3. Managing my outline forms:

I can't find my form in “my drafts”

It is possible that your form is in "my pending forms” if it has been sent for validation. If you cannot find your form, the solution is to contact the portal administrator (see contacts).

Is it possible to modify forms that have already been validated?

No, a form that has been validated by the administrator can no longer be modified. However, you can create a new version of your form. To update a form that has already been validated, click on “create a new version”. A new version of the form containing all the information already entered will then be generated automatically, which you can modify as and when you want (saving it in the draft space). When the modified form is submitted to the administrator for publication, this form (once published) will replace the previous version of the form. Version N-1 will then be archived or destroyed, as you prefer.

Is it possible to modify forms that are pending validation?

No, it is not possible to modify forms that are pending validation. However, forms may be rejected by the administrator. In this case, they return to rejected form status and can be modified. The solution is to contact the portal administrator to inform him that you wish to modify a form/forms pending validation.

4. Managing the working space:

Can I modify the personal information that I provided when I opened my contributor account?

It is possible to modify personal information linked to an account opened on the Epidemiology-France portal from its working space. You will find a yellow button in the working space with words “Change my profile”. Clicking on this button gives you access to the personal information saved for the account- that was first supplied when the account was created. This information includes: Surname / First name/ e-mail address/ Function/ Login/ Password (requested twice for verification purposes)/ address of the organization / name of the organization / information visibility options. All of information can be modified, including the Login and the password. Once the changes have been made, click on the “send” button (at the top of the form) to save them.

What should I do if I have forgotten my identifier or password?

You can contact the Epidemiology-France Portal administrator and ask for it to be sent to you again.

The contributor registered as the account holder is obsolete (has left the organization, for example). How are forms reallocated?

The solution is to modify the personal information corresponding to the former contributor, replacing it with information on the new contributor (see question above). This information often corresponds to the surname, first name, email and position of the person within the organization. But you will also sometimes have to change the login and password that is allocated on a personal basis.

There are several people responsible for the same study: is it possible to have multiple access to the same form?

No, only one access with an identifier and a password is possible for the same form at present. It is therefore necessary to share an account, possibly dedicated to this collaboration. You can customize this joint account by changing the identifier and the password and changing your profile in the working space. To do this, the various study managers will have to agree how they want it to be identified. The identifier and password must therefore be shared by the various managers.

How does sharing a contributor account work?

Simultaneous access to an account by several contributors is possible. However, a form cannot be modified by several contributors at the same time. In other words, several people can log onto the same account at the same time and can consult or modify different forms, but they can never consult or modify the same outline form at the same time.

Our organization handles several studies; we currently have several identified contributors. But we would like there to be a single contact person. Is this possible?

Contact the portal's administration team to make this request. It will group together your outline forms in a single account, registered in the name of your organization. Several types of account management can then be implemented. For example, it is possible to consider allocating a new login and password to one of these contributor accounts. These identifiers will be in the organization's name (and no longer in the name of a person). These data will form the account's "stable" information (in the same way as information relative to the Organization) and can be shared by all the individuals identified as having access to the outline forms of the organization in question. Alongside this, an account manager may be appointed within the organization, who will be identified in the personal information for the account (Surname, first name and position in the personal information). This person will supervise all the forms and will be the special contact for the Epidemiology Portal's administrative team.

Partners - FAQ - Contact - Site map - Legal notices - Administration - Updated on November 09 2017 - Version 4.06.03

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